Jeanne Ray
JEANNE RAY
SVP of Operations & Technology
Jeanne serves as the executive leader overseeing Operations and Technology. Under Jeanne’s leadership, the top rate telecommunication and IT infrastructure maintains an average 99.9% up time for the Inspyre Unified Communication Platform. In addition, INSPYRE maintains a 100% on time, on budget, in scope track record for all client implementations under her management. One of her more recent accomplishments was in establishing a USA Contact Center for INSPYRE giving customers an option of US-based resources and expanded language capabilities to Spanish, as well as overall enhanced disaster preparedness.
Jeanne joined Inspyre in 2007 and has been instrumental in centralizing INSPYRE’s dialer management, resource scheduling, quality assurance, and overall operational reporting/analytics into the company’s Support Center. She developed this team, which is instrumental in ensuring Operations staff are supported administratively with all the key areas critical to the Unified Contact Center.
Prior to INSPYRE, Jeanne was Director of Contact Strategies for ARS National Services where she managed several technology implementations and fostered new vendor relationships. Her efficiency-based work style allowed ARS to increase their contact rates and ultimately their performance with Fortune 500 clients, while reducing dialing cost by 39%.
Jeanne began her career with Newgen Results Corporation, a TeleTech company, where she spent nine years managing various components within Operations. During her tenure, she managed more than seven large scale implementations such as a new telephony platform that saved the company $1.5 million annually and reduced agent staff by 50% through dynamic messaging. In addition, Jeanne integrated disparate systems to a central Clarify CRM platform and raised survey completion rates by more than 20% through dialing strategies, techniques, and efficiencies, as well as agent performance management.
Creating a central foundation for her career, Jeanne oversaw a 300+ seat blended (inbound/outbound) call center spanning four locations across the U.S. and Canada, while at Newgen. She managed all operations, personnel, and systems infrastructure (call center agent applications, ACD, Predictive dialer, IVR, Workforce management).
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