Inspyre Solutions Inc. (formerly known as The Faneuil Group) was founded in 1994 to provide contact center services to mid to large organizations throughout North America. Headquartered in the City of Winnipeg with resources in San Diego, California and Daytona Beach, Florida, Inspyre Solutions offers its expertise in complex customer interaction management through the integration of people, process, and technology.
Inspyre's world-class technology infrastructure includes an Avaya VOIP enabled phone switch, integrated computer telephony interface (CTI), digital voice and screen recording, a predictive outbound dialing platform, and an Oracle data warehouse. This infrastructure provides the means to route and manage multiple communications and data channels including:
- Inbound, outbound, and blended phone interactions
- E-mail and text messaging management
- Chat
- Web management (forums, blogs, forms)
- Interactive voice response
- Desktop collaboration
- Data transaction queuing and routing services
Inspyre's primary Winnipeg facility hosts 330 seats with the ability to expand as needed through the use of remote agents and satellite locations. Our employees focus on delivering our six service offerings 24 hours a day, 7 days a week.