Customer service is an integral part of any organization’s value proposition. Effective and customer-focused service differentiates an organization from its competitors and improves customer loyalty, product features and quality, and the credibility and effectiveness of your company brand.

Ensure that your customers receive what they expect, how they expect it, every time through:

• Customer account and set-up management
• Customer payment process management and payment validation
• Streamlined order processing and order fulfillment
• Pro-active order or product status updates
• Intelligent customer recomendations and pro-active consultative up-sell process

Ensure that you hear the needs and wants of your customers to pro-actively align your product offering to the voice of your customer through:

• Ongoing and consistent survey processes and customer satisfaction indexing
• Real-time visibility to all activity on-line
• Real-time access to actionable statistical information including both customer transaction volumes and types and customer satisfaction ratings

Ensure all resources that interact with your customers set appropriate expectations, deliver a consistent brand message, and follow-through on every activity through:

• Customized customer service training curriculum development and delivery
• Knowledge management for remote field service training and team training

Inspyre provides these solutions in a streamlined, results driven way by creating and managing highly skilled teams, implementing proven processes aligned to the results your organization is targeted to achieve, and implementing integrated business process application to enable effective and service focused automation and information analysis.

Our Web Based Order Management Solution (OMS) dramatically reduces the cost of order management and improves Customer service. It does this by providing a single "source of the truth" in terms of product information, order capture, order visibility and information flow to all in the supply chain. Whether selling directly to the customer or maintaining a multi-level and complex distribution network, the OMS provides cost and time saving collaboration between manufacturers / suppliers, distribution partners, third party logistics provider (3PL) and customers in the complete order flow. Orders are tracked and reported at every stage of the fulfillment process. A separate extension provides secure credit card processing adding the capability to offer B2B2C or B2C transaction flow.

Inspyre's Survey Management System enables you to receive statistically valid customer feedback in an actionable and quantified way. By blending phone, e-mail, and web surveys in a consistent fashion, we are able to enhance your survey response rates by providing your customers with their preferred method of providing you feedback. Our teams work with you to define consistent long-term scoring mechanisms to enable flexible survey edits while providing long-term consistency and comparable customer satisfaction, product satisfaction, and marketing propensity scores.

Our 24/7 Online Training Service with instructor coaching effectively provides initial, ongoing, and advanced training to maximize employee performance, customer service and/or product knowledge . Our training team works directly with your company to develop training materials or integrate existing materials into our training delivery systems and monitor the effectiveness, efficiency and recommend changes. With new-hires and customers using proven training processes, best practice content, realistic simulations and testing to help you achieve more productive results in less time for less cost. For ongoing and Advanced Level Training and Communications - optimize your service and customer support by keeping employees and Customers up to speed on new information without taking them off the front lines or disrupting service levels. Advanced training provides a defined advancement path and progress visibility as employees and /or customers progress through training levels and phases.