In a perfect world, products or services would be produced and delivered in a fashion that meets or exceeds customer expectations and there would never be any need for the provision of support resources. In the real world, customer support is an avenue for us to effectively resolve your customers’ issues and challenges. When exceptions do occur, a highly-professional approach to resolving the issue can deepen the relationship with your customer.

Inspyre’s Customer Support programs provide an effective means of addressing customer service defects while continuously striving to reduce or eliminate support needs. Our teams focus on initiatives to identify service defects and enable service improvements.

Effectively, consistently, and cost-effectively handle service defects through:

• Operational integrated case management and routing with defined and measured response and action orientated service level agreements (SLA’s)
• Activity based voucher/credit process integrated with customer loyalty processes
• Process integration with sales & marketing, customer service teams, and product fulfillment teams to support and allow customers to drive continuous improvement efforts

Optimize opportunities to develop customer loyalty through positive and effective handling of service defects through:

• Customized customer support, mediation, and customer advocacy training curriculum development and implementation
• Real-time, action oriented activity portal for complete visibility into customer activity and service opportunities

Inspyre provides these solutions in a streamlined, results driven way by creating and managing highly skilled teams, implementing proven processes aligned to the results your organization is targeted to achieve, and implementing integrated business process application to enable effective and service focused automation and information analysis.

Inspyre's Case Management System allows for customer or product support requests to be documented, tracked, and routed across an enterprise in a transparent and effective way. This ensures all customer or product concerns are effectively handled and escalated based on your business rules. Our team works with you to define the best method for categorizing and handling the variety of customer concerns or issues your organization deals with every day. Through each step of the process, expected timelines and process flows are created and, should an exception occur related to any case, communications are pushed to the appropriate escalation points to ensure that every customer is supported consistently every time. Our teams have visibility to all process queues and provide follow-up to all customer support issues to ensure appropriate resolution is provided and communicated to your customer.

Most organizations and resources have a tremendous amount of data available to them each and every day. This creates a challenge; in today’s digital age, it is easy to miss critical points of information lost in an ocean of detail. Conversely, it is easy to react to a seemingly critical piece of information only to discover that the information has a very small impact to your organization. Inspyre's Process Portal and Reporting Tool simplifies your access to information by allowing you to quantify the information in relation to your organization, by allowing you to drill into details based on your priorities, and by pushing information to you that resides outside of defined variances. As an extension of your existing information access, our tool provides actionable information aligned to key objectives and targets that are your priorities.

Our 24/7 Online Training Service with instructor coaching effectively provides initial, ongoing, and advanced training to maximize employee performance, customer service and/or product knowledge . Our training team works directly with your company to develop training materials or integrate existing materials into our training delivery systems and monitor the effectiveness, efficiency and recommend changes. With new-hires and customers using proven training processes, best practice content, realistic simulations and testing to help you achieve more productive results in less time for less cost. For ongoing and Advanced Level Training and Communications - optimize your service and customer support by keeping employees and Customers up to speed on new information without taking them off the front lines or disrupting service levels. Advanced training provides a defined advancement path and progress visibility as employees and /or customers progress through training levels and phases.