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THE INSPYRE CYCLE- Understand your business
- Define your customer service processes
- Align customer service needs to your value stream
- Develop plan to maximize your customer value
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 | - Apply our processes & tools to increase capabilities
- Form and train team – align philosophy, processes, and products
- Define and configure tools
- Launch
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- Develop solution baseline through assessment of customer value metrics
- Identify key areas of opportunity for pro-active focus
- Align costs to your value stream
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OPERATE & ENHANCE- Continuous team engagement across both organizations
- Monthly solution reviews with team and senior management
- Quarterly cost/value reviews to access progress and align savings
- Quarterly executive reviews to engage leadership and enable continuous support
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