Today's products are much more complex and feature-rich than ever before. That's the good news. The bad news is that this complexity makes it more challenging for businesses to ensure high levels of product quality and for customers to acquire the knowledge necessary to use these products effectively.

Inspyre's product support programs provide opportunities to resolve product defects in a way that maximizes customer satisfaction, improves the customer's perception of quality, solidifies your customer relationships, and integrates customer inout into product development.

Effectively, consistently, and cost-effectively handle product defects through:

• Operational integrated ticket management and routing with defined and measured response and action orientated service level agreements (SLA’s)
• Activity based voucher/credit process integrated with customer loyalty processes
• Process integration with sales & marketing, customer service teams, and product fulfillment teams to support and allow customers to drive continuous improvement efforts

Develop and increase the accessibility of your product knowledge through:

• Customized product/technical support training curriculum development with integrated customer support components
• On-line product knowledgebase with dynamic content continuously created through defined authors and through ticket information and resolutions
• Self-serve support capabilities as a seamless extension of the knowledgebase enabling public access to FAQ’s, knowledge articles, ticket requests, and ticket status
• Real-time, action oriented activity portal for complete visibility into product performance and feature opportunities

Inspyre provides these solutions in a streamlined, results driven way by creating and managing highly skilled teams, implementing proven processes aligned to the results your organization is targeted to achieve, and implementing integrated business process application to enable effective and service focused automation and information analysis.

Inspyre's Case Management System allows for customer or product support requests to be documented, tracked, and routed across an enterprise in a transparent and effective way. This ensures all customer or product concerns are effectively handled and escalated based on your business rules. Our team works with you to define the best method for categorizing and handling the variety of customer concerns or issues your organization deals with every day. Through each step of the process, expected timelines and process flows are created and, should an exception occur related to any case, communications are pushed to the appropriate escalation points to ensure that every customer is supported consistently every time. Our teams have visibility to all process queues and provide follow-up to all customer support issues to ensure appropriate resolution is provided and communicated to your customer.

Your organization’s talented people have a tremendous amount of knowledge and expertise concerning your processes, your product, and your customers. Our Knowledge Management System enables you to centralize a lot of this information and share that knowledge and expertise across your organization; enhancing your corporate capabilities and corporate knowledge. Our system enables your experts to build your corporate knowledge and integrates with your customer and product support processes to enable knowledge to be built as part of your every day operations. Content can be published internally and/or externally to your customers through customizable interfaces; providing your customers with ready access to self-service capabilities.

Most organizations and resources have a tremendous amount of data available to them each and every day. This creates a challenge; in today’s digital age, it is easy to miss critical points of information lost in an ocean of detail. Conversely, it is easy to react to a seemingly critical piece of information only to discover that the information has a very small impact to your organization. Inspyre's Process Portal and Reporting Tool simplifies your access to information by allowing you to quantify the information in relation to your organization, by allowing you to drill into details based on your priorities, and by pushing information to you that resides outside of defined variances. As an extension of your existing information access, our tool provides actionable information aligned to key objectives and targets that are your priorities.